Refund Policy
Due to the nature of our business and services provided by Pilates Project International LLC, all sales are final.
To protect the programing of Pilates Project International LLC, all classes, programs, challenges, events and everything included in membership/subscription, expires on the last day of your membership.
For any additional questions or concerns regarding our terms of service please contact support@pilatesproject.com
If you have purchased through the PilatesProject.com website directly, the Pilates Project support team will be able to help you with all subscription/membership requests including billing questions, cancellation requests, etc.
For Subscriptions purchased within the Pilates Project App (via Apple or Google Play), ALL changes to In-App Subscriptions MUST be made by the User directly. All payments for In-App Subscriptions are processed through the App Store and are not available for cancellations through the Pilates Project team/platform directly, as we do not have access to your In-App Purchases on your device.
You can manage your In-App Subscription in your device/account settings including:
View Subscription: Receipt for payment, date trial ends, next payment date
Cancel Subscription: You must cancel from where subscription was purchased (see below How To)
Restore Purchase: Follow the Restore Purchase steps in the app if you have an active In-App Subscription but can't access content and/or can't login using your email
Request a Refund: User wants a refund for In-App Subscription
HOW TO:
Request a Refund for In-App Subscription: Google Refund; Apple Refund
You can always contact us with any questions or help needed! support@pilatesproject.com